Sales Policy

Effective Date: February 11, 2025

At ToolRivaGuard.com, we strive to provide the best shopping experience for our customers. This Sales Policy outlines the terms and conditions for purchasing products through our website. By placing an order, you agree to the terms and conditions set forth in this policy.

1. Product Availability

  • Stock Availability: We make every effort to ensure that the products listed on our website are in stock. However, inventory levels can change quickly, and we cannot guarantee product availability at the time of order.
  • Backorders: If an item you order is out of stock, we will notify you promptly. In such cases, we will provide an estimated restock date or offer an alternative product or a refund.
  • Product Descriptions: We strive to ensure that all product descriptions, images, and specifications on the website are accurate. However, we do not guarantee that all product information is error-free.

2. Pricing

  • Pricing Information: All prices are listed in U.S. Dollars (USD) and are subject to change without notice. Prices may vary depending on promotions, availability, or market conditions.
  • Sales Tax: Sales tax will be applied to your order based on the shipping address. The applicable tax rate will be calculated and displayed at checkout.
  • Discounts and Promotions: Any discounts, promotions, or coupon codes applied to your order will be reflected during the checkout process. These offers are subject to availability and may have specific terms or exclusions.

3. Order Process

  • Placing an Order: When you place an order, you will receive an order confirmation email. This email confirms that we have received your order but does not mean the order has been processed or shipped.
  • Order Review and Acceptance: We reserve the right to review and accept or decline any order. If we cannot process your order for any reason, we will contact you via email or phone and may cancel the order.
  • Payment Authorization: Your payment will be authorized before the order is processed. If the payment is declined or there are issues with your payment information, we will notify you to resolve the issue.

4. Shipping and Delivery

  • Shipping Methods: We offer a variety of shipping options, including standard and expedited shipping. Shipping charges will be calculated at checkout based on your location and the shipping method chosen.
  • Delivery Time: Delivery times vary depending on your location, the shipping method chosen, and product availability. We will provide estimated delivery dates at the time of purchase, but we cannot guarantee delivery dates.
  • Order Tracking: Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment.

5. Payment Methods

We accept the following payment methods:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover
  • PayPal: Pay securely through your PayPal account
  • Apple Pay: For Apple Pay users
  • Google Pay: For Google Pay users

By using these payment methods, you authorize us to charge the total amount due, including taxes and shipping fees.

6. Order Cancellations

  • Cancellation Requests: You may cancel your order at any time before it has been shipped. Please contact us as soon as possible to request a cancellation. If your order has already been processed or shipped, we will not be able to cancel it.
  • Cancellation Fees: In some cases, a cancellation fee may apply if the order has already been processed for shipment.

7. Returns and Refunds

  • Return Policy: Please refer to our Refund and Returns Policy for detailed information on returns and refunds. Returns are generally accepted within 30 days of delivery for items that are unused and in original condition.
  • Refunds: Once we receive your returned item, we will process the refund to the original payment method. Refund processing times may vary depending on your payment provider.
  • Restocking Fees: In certain cases, a restocking fee may apply for returned items. This will be communicated at the time of return.

8. Customer Responsibility

  • Accuracy of Information: You are responsible for providing accurate and up-to-date shipping and billing information. We are not liable for any errors or delays caused by incorrect information.
  • Receipt of Goods: Once your order is delivered, you are responsible for inspecting the items and reporting any issues (such as damages or missing items) within 7 days.

9. Limitation of Liability

ToolRivaGuard.com is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products. Our total liability is limited to the amount paid for the product(s) in question.

10. Changes to Sales Policy

We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on this page, and the Effective Date will be updated accordingly. We encourage you to review this policy periodically for any updates or changes.

11. Contact Us

If you have any questions or concerns regarding this Sales Policy, please contact us: