Shipping Policy

Effective Date: December 24, 2024

At ToolRivaGuard.com, we are committed to providing fast, reliable, and efficient shipping to ensure that you receive your products in a timely manner. This Shipping Policy outlines the details regarding our shipping procedures, costs, and delivery times.

1. Shipping Methods and Costs

We offer a variety of shipping options to suit your needs. The shipping fees depend on the selected method, the delivery location, and the weight of the products. Shipping costs will be displayed at checkout before you confirm your order.

  • Standard Shipping: Typically takes 5-7 business days (excluding holidays).
  • Expedited Shipping: Typically takes 2-3 business days (excluding holidays).
  • Overnight Shipping: Available in certain regions, typically delivered the next business day.

Please note that the delivery times mentioned above are estimates and may vary depending on factors such as weather conditions, carrier delays, and other unforeseen circumstances.

2. Processing Time

  • Order Processing: Once you place an order, it will typically be processed within 1-2 business days. Processing time includes verifying your payment, preparing your items for shipment, and packaging.
  • Order Cutoff Time: Orders placed after 3:00 PM (local time) or on weekends/holidays will be processed on the next business day.

3. Shipping Destinations

We currently offer shipping to the United States. We do not ship to international addresses at this time.

4. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this tracking number to monitor your order’s status and estimated delivery date.

5. Shipping Restrictions

  • P.O. Boxes: We may not be able to ship to P.O. Boxes, depending on the shipping method chosen. Please ensure that you provide a valid physical address at checkout.
  • Large or Heavy Items: For certain large or heavy products, we may require specialized shipping methods, which could result in higher shipping fees or longer delivery times.

6. Shipping Delays

While we make every effort to ensure timely delivery, external factors such as weather, carrier issues, or high demand periods (e.g., holidays) may cause delays. We are not responsible for shipping delays caused by these factors.

If there is a significant delay or issue with your shipment, please contact us immediately, and we will assist in tracking the status of your order.

7. Free Shipping

We offer free standard shipping on orders over a certain amount. The exact threshold for free shipping will be shown at checkout. Free shipping applies only to standard shipping methods and within the United States.

8. Lost or Damaged Shipments

  • Lost Packages: If your order is lost during transit, please contact us within 7 days of the expected delivery date. We will work with the carrier to locate your package and may issue a replacement or refund based on the situation.
  • Damaged Packages: If your item arrives damaged, please take photos of the package and the product and contact us within 7 days. We will arrange for a replacement or refund.

9. Shipping Address

It is your responsibility to provide an accurate and complete shipping address. We are not responsible for any delays or issues caused by incorrect or incomplete address information. Please double-check your address before submitting your order.

10. Changes to Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page, and the Effective Date will be updated accordingly.

11. Contact Us

If you have any questions or concerns about shipping, please feel free to contact us: